Safety and Wellbeing Responder Volunteer - Various Locations Across Saskatchewan

Posted on June 17, 2019. Region: Saskatoon, SK

The Disaster Management Safety and Wellbeing (SWB) Responder, under the direction of the SWB Supervisor and as part of the ERT, will work in collaboration with other responders to provide SWB services in a safe and supportive environment to beneficiaries as part of a team within the mandate of the Canadian Red Cross.

Specifically, this position will focus on:

Supporting the implementation of SWB services and programs for beneficiaries

Facilitating the resilience, emotional and psychosocial well-being of the affected population, in collaboration with other Operation personnel

Communicating accurate information for knowledge sharing and referrals

Being prepared for the intensity and types of activities that may vary week by week according to the ongoing assessments and needs

These are the duties and tasks applicable to the SWB Responders in a DM emergency operation. The incumbent is expected to carry out all areas of responsibility as listed below according to defined Minimum Standards.

Responsibility 1 – Provide psychosocial support and contribute to protection through activities

Support basic psychosocial support and protection actions as part of the overall Field Operations Team. These may include:

Assist in the set up, running and/or closing of the SWB service or activities within a reception centre, shelter or other site as directed

Support the implementation of the safe and supportive environments guidelines, and provide guidance to others within the operation on beneficiary protection issues

Support complex cases through consultation with ERT responders and ensure appropriate referrals

Support the implementation of outreach activities (e.g. community-awareness raising sessions, information-mobilization and connections to support groups and structures) as directed

Inform SWB Supervisor on any emerging needs that are observed within the beneficiary population (including psychosocial issues, including psychosomatic, grief and extreme stress reactions that can occur within beneficiaries)

Attend meetings as required

Outside of response, support the ongoing integration of SWB programming within disaster management in teams

Responsibility 2 – Advocate for beneficiaries

Advocate for beneficiaries to SWB Supervisor in matters of mental health and psychosocial support

Assist SWB Supervisor in ensuring that beneficiaries are aware of the Feedback and Complaints mechanism and refer complaints to SWB Supervisor

Ensure appropriate follow-up on beneficiary issues through access to databases used in response, such as EMIS.

Actively work towards the achievement of the CRC’s values of:
Respect, dignity and inclusiveness

Integrity, accountability, effectiveness, transparency and adaptability

Quality and safety

Abide by and work in accordance with the Red Cross/Red Crescent principles:

To prevent and alleviate human suffering

To protect life and health and ensure respect for the human being

Making no discrimination as to nationality, race, religious beliefs, class or political opinions, and giving priority to the most urgent cases of distress

Not taking sides in hostilities or engaging in controversies of a political, racial, religious or ideological nature

Not prompted in any manner by desire for gain

Sharing equal status with other Societies in the Movement and equal responsibilities and duties in helping each other

Abide by and work in accordance with the DM Standard Operating
Procedures, Foundational documents, Technical Standards and other relevant guidance materials

Contribute to a positive team environment and service excellence to meet the needs of beneficiaries, including a healthy and safe working environment

Perform any other work related duties and responsibilities that may be assigned by the line manager


Experience in an emergency environment and/or with the Red Cross, an asset

Experience of taking care of others

Experience in living or working in a cultural context other than their own

Training in Psychological First Aid

Preferred Education & Experience
The following are considered strong assets for this position:

Background in psychosocial work, nursing, teaching, social work, youth engagement, public health is considered a strong asset

Training in protection and violence prevention, or psychosocial support in emergencies is a strong asset

Previous deployment experience in a large-scale operation is considered a strong asset

Mandatory background checks
This position requires a satisfactory Canadian criminal record reference check

This position requires a satisfactory vulnerable sector check

Demonstrated skills in diplomacy, cultural awareness and practical approach

Strong communication skills

Strong cultural safety skills

Ability to work with other volunteers

This position requires all candidates to be fluent in English

For candidates working in Quebec, French fluency is a requirement.
Fluency in another language is considered a strong asset

Customer service skills

Communication skills - verbal and non-verbal cues, active listening, clearly able explain self and confirm understanding from client

Ability to work well within a team

Dependable and takes initiative

Remains calm during a crisis

Strong presentation and facilitation skills

Ability to adapt to changing circumstances in a fast-paced environment

Discrete, professional and mature

Demonstrated ability to work with youth (15-25) and children (0-15)


The majority of the work Field based position. Difficult and demanding working conditions are expected including the following:
Due to the dynamic nature of response, there may be issues of access and mobility
Adaptable living conditions
Long hours of work in a demanding context with limited resources
Stressful rapidly changing environment with limited information to make decisions
Ability to respond during non-traditional hours (i.e. late night or weekends) and long hours of work in a demanding context

This position requires a successful Canadian criminal record check with vulnerable sector screening. The Canadian Red Cross Society is an equal opportunity employer.

Interested parties may submit their application no later than August 31, 2019 via the application portal: Canadian Red Cross online application

Please copy and paste the following web address into a web browser if you are unable to open the above hyperlink:

While we appreciate all responses, only candidates under consideration will be contacted.


Saskatoon, SK

Job type: Volunteer

Contact Information

National Office
Phone: (613) 740-1900
Email: [email protected]

Apply Now